Our service uses cookies to help provide you with a better, faster, safer and more personalised experience. How do these technologies work:
Cookies are small text files that your computer or mobile device downloads and stores on your browser when you visit a website. When you return to a website, it recognises these cookies stored on your browser.
Each time you visit our website from any device (mobile, tablet, laptop or desktop), we collect information about the device or browser you are using, and we may use this information to help us monitor your use of our website and other services.
Local storage is an industry-standard technology that allows a website or application to store information locally on your computer or mobile device.
We use a mix of first party and third-party cookies for the reasons explained in this policy. Where third-party cookies are used these are clearly identified in this Policy, including the reasons for using these cookies. Some of the cookies we use are necessary, whereas others are optional.
These enable the core functionality of our website. They are essential and can only be disabled through changing your browser settings. If you do switch off these cookies in your browser, parts of our website may not work correctly.
Optional cookies include performance and analytics cookies. Further description of how these cookies, and how they are used in conjunction with tracking tags to improve track, measure and improve your online experiences are provided below. You can change your mind about which optional cookies you would like to accept at any time by clicking the “Cookie Policy” link on every page.
These cookies allow you to log in to secure areas of our site, move around the site and use its features. They also ensure your security and privacy when using our website. These cookies don’t gather information about you that is used for marketing purposes.
We’ve outlined how we use these cookies in the table below:
Provider | Cookie Name | Purpose | Expiry |
---|---|---|---|
Experian | X-Environment | Identifies which server is in use for your session | End of Session |
Experian | cookie_accepted, cookie_declined | Determines whether or not a user accepted the cookie consent | End of Session |
OKTA | okta-oauth-state, okta-oauth-nonce, okta-oauth-redirect-params | Ensures the connection with OKTA is secure when completing login or registration process | End of Session |
OKTA | JSESSIONID | Measures and improves performance by counting visits and traffic source | End of Session |
OKTA | DT | This is a device token and allows your device to authenticate securely with our APIs. | End of Session |
OKTA | idx | Ensures your session authentication is maintained across all login/registration related pages | End of Session |
OKTA | luf_id | Identifies the "last used factor" for the user. In other terms, this cookie identifies which multi-factor authentication option was chosen by the user | End of Session |
ReciteMe | Recite.Persist | This cookie is used when the Assistive Toolbar is launched and allows the toolbar to persist across subsequent web pages on the website. | 1 Year |
ReciteMe | Recite.Preferences | This cookie is used when the Assistive Toolbar is launched and allows user-selected settings to auto-load on subsequent web pages on the website. | 1 Year |
To view the cookie policies for our third parties, follow the links below:
When enabled, ReciteMe cookies mean ReciteMe will collect and store information from the webpages it is used on. They only store information for 30 days and do not store anything that can be used to identify you or any information relating to your Support Hub needs. Information they do store will be kept by them in UK datacentres.
These cookies monitor how our website is performing, allowing us to improve the experience of our site and other services.
We’ve outlined how we use these cookies in the table below:
Provider | Cookie Name | Purpose | Expiry |
---|---|---|---|
Google Analytics | _ga, _ga_container-id | Used to collect information about how visitors use our website. We use this information to help us improve the customer experience of our site. The cookies collect information including the number of visitors to our site, where visitors have come to the site from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics. Read Google’s overview of privacy and safeguarding data(opens in a new tab). | 2 Years |
In addition to our necessary cookies, we’d also like to use optional cookies to improve our website. You can make changes to your optional cookie preferences at any time, including withdrawing your consent for optional cookies. You can do this by using the “Cookie preference” link at the bottom of each page.
Any cookies set on your device prior to you opting out will remain on your device after you withdraw consent. However, no further data will be shared until consent is given again. Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit aboutcookies.org(opens in a new tab) or allaboutcookies.org(opens in a new tab).
Find out how to manage cookies for the following popular browsers:
For information relating to other browsers, visit the browser developer’s website.
You can opt out of being tracked by Google Analytics across all websites at https://tools.google.com/dlpage/gaoptout(opens in a new tab).
You can find more details about cookies and how we process your data more generally in our Privacy policy(opens in a new tab).
We, and our partners (such as Google), use optional tools including tracking tags and cookies to tailor your online experiences and improve our services. These cookies monitor how the website is performing and how customers use our site (e.g. pages visited, device type, traffic sources etc.), allowing us to improve and tailor the user experience of the site to be relevant to you and your interests.
For descriptions of each cookie visit our Cookie policy page(opens in a new tab). Click ‘Accept all’ to enable optional cookies, ‘Reject all’ to disable optional cookies.